Privacy Policy

VeloFit Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our contact form or membership application
• Register for a free trial class
• Sign up for a membership
• Contact us via email or phone
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Health and fitness information (goals, injuries, medical conditions)
• Emergency contact information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services: Process memberships, schedule classes, manage your account
• Communicate With You: Respond to inquiries, send class reminders, membership updates
• Process Payments: Handle billing and payment transactions securely
• Improve Our Services: Analyze usage patterns to enhance our website and offerings
• Marketing: Send promotional materials (you can opt out at any time)
• Safety and Security: Ensure a safe environment and prevent fraud
• Legal Compliance: Meet legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, email services, website hosting (e.g., Netlify)
• Emergency Contacts: In case of medical emergencies during training
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through third-party processors
• Limited access to personal information by staff
• Regular security assessments

Note: While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at train@getvelofit.com

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When your membership ends, we may retain certain information for legal and accounting purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for material changes)

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Last Updated: January 2025